Terry picked up the phone and quickly dialed the Private Client Services rep, Mark, and got his voicemail. Terry's message was brief and direct – "This is Terry Boyd returning your call. I appreciate your quick response to my request for those documents. They arrived on Monday. Thank you for offering to explore how you could help me in my role as trustee. I have been using XXX Services for over 20 years and will be staying with them. I am not a prospect or future client. Thanks Again." Click
Did Terry do Mark a favor?
Was Terry short or abrupt?
If Terry is a man would you answer the question above differently than if Terry is a woman?
If it were you leaving that message how many times or ways would you say "Good Bye?" Thanks again, have a good week, keep up the good work, good bye?
Tactfully and clearly stating your full and true message in a direct manner is a skill that will help you be productive. Your productivity is aided by curtailing endless pursuits by customer service people, sales people, or people who will ask you to do something you don't want to or won't do.
Where could use such direct, firm, and truthful communication?